Emergency Medical Travel Insurance – Get coverage for travel inconveniences and medical expenses (including pre-existing conditions and COVID-19) on your next vacation.
Travel with confidence, rediscover the world and discover hidden gems in every city. Because getting off the beaten path is truly the best way to satisfy your wanderlust. From untouched natural wonders to hidden gastronomic spots, you can make the most of your trip and explore hidden gems with the peace of mind knowing you have travel insurance.
Emergency Medical Travel Insurance
When you travel, you never know what might happen. If bad weather or accidental injury can cause your flight to be cancelled, our travel insurance can cover your costs.
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24/7 Emergency Medical Hotline: If you have an accident or medical emergency anywhere in the world, you can call (65) 6338 1222 for help.
For existing policyholders who purchased travel insurance before April 10, 2023 and begin travel after April 10, 2023, please see our COVID-19 Travel FAQs for more information.
You can refer to the maximum amount provided for each benefit category under your family policy during a single trip. For each insured person, only the maximum benefit is allowed for the insured person on the coverage list.
Find out how to pay for your insurance by choosing your preferred method below. For other accepted payment methods, you may contact us via your preferred contact method.
Travel Medical Insurance Vs. Trip Insurance
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Coverage for all benefits of your travel insurance is only valid while you are abroad except:
For personal accidents, coverage begins from the moment you leave your usual residence or place of work to begin your journey (whichever is later) or 3 hours before the start date shown on your policy (whichever is later). End of cover:
Yes, our travel insurance covers all travel-related benefits excluding any conditions arising from your pre-existing medical conditions1. If you have a pre-existing condition, we recommend choosing an enhanced PreX plan that covers your pre-existing condition. Check out our Enhanced PreX Plans section to see coverage for pre-existing conditions.
When Travel Insurance Covers Medical Emergency Expenses
The pre-existing condition definition applies to injuries or illnesses of family members or travel companions.
Our standard policy terms and conditions include recreational activities available to the general public/recreational traveler, including bungee jumping, scuba diving, motorcycling (including passenger riding), horseback riding, winter sports, and water rafting.
However, our policy terms do not apply to dangerous or professional sports and activities. To check if the activity you are participating in is covered, please call 6788 6616.
If my family consisting of me, my father, my wife and my children are traveling together, can I purchase family insurance?
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Consider purchasing a family policy for yourself, your spouse, and your children, and adding your father as an insured. Just select a family insurance plan and add insured people on the next page.
If my child turns 18 this year, can I sign up for children’s insurance? How much is the premium?
Yes, children who are more than 30 days old and under 21 years of age can be insured as children. Please see the premium table on our website for more details.
You can purchase child coverage on any plan or upgrade to adult coverage on the Classic, Deluxe, Enhanced PreX Basic, and Enhanced PreX Superior plans. If your child is 16 years or older, he or she can become a policyholder.
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I am planning to travel abroad for a year. Can I get travel insurance that provides coverage for one year?
You can purchase travel insurance for 180 consecutive days with the Classic, Deluxe, and Preferred plans, and up to 30 days with the Enhanced PreX plan. Coverage is not available for more than 180 consecutive days.
No, the insurance period must cover the entire trip from the date of departure from Singapore to the date of arrival in Singapore.
Your insurance period is automatically extended while you are abroad. However, there is no additional premium for the first 14 days.
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Our policy is aimed at people traveling abroad for business or leisure. This is not intended for people traveling for medical treatment.
Yes, your travel insurance will reimburse you for the necessary and reasonable costs of emergency medical, surgical, hospital, dental care and ambulance services recommended or requested by your doctor for your care while abroad, up to the limits indicated in the Coverage Schedule . A period of 45 days from the planned date or the first treatment date, whichever comes first.
Yes, we will pay the necessary and reasonable cost of emergency dental care recommended or requested by your doctor for your care while you are abroad, up to the limits and for the period shown in your plan’s coverage table. 45 days from the first treatment date, whichever comes first.
Yes, our travel insurance covers the cost of your specialist medical treatment if you are recommended by a general practitioner. This is for 45 days from the date of first treatment or until policy agreement, whichever comes first.
Holidaysafe Frequently Asked Questions
If I visit a doctor after returning to Singapore, will my insurance cover my medical expenses?
Yes, we will pay necessary and reasonable medical, surgical, hospital, dental treatment and ambulance costs for treatment and follow-up in Singapore recommended or requested by a medical professional, subject to the following conditions:
Yes, you may receive care from a Oriental Medicine Practitioner or Chiropractor as long as the Practitioner Board of Traditional Chinese Medicine (TCM) is registered and holds a valid practicing certificate. You must do so within three days of returning to Singapore, and the maximum period for which you can continue treatment is 30 days.
Yes, if you are hospitalized abroad for at least three days due to an injury or illness while traveling and no adult family member is with you during that period, a family member may visit you.
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We will pay reasonable economy class transportation (air, sea and land) and hotel accommodations for your family members to travel and stay with you or your travel companions. You must seek medical advice before continuing your trip, returning to Singapore, or up to 30 days from the end of your trip, whichever comes first.
Yes, we will pay benefits up to the amount shown on your plan’s cover sheet for each 24 hours you are hospitalized. This benefit ends when you leave the foreign hospital.
No, or our designated assistance company will arrange and determine the most appropriate evacuation method. This may include air ambulance, ground ambulance, general air transport, or other appropriate means. You can rest assured that our decision will be based solely on your severity and medical needs.
Your repatriation benefit covers the cost of transporting and repatriating the insured person’s body to Singapore or your home country. It provides for death due to injury or disease that occurred overseas.
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If any of these circumstances arise within 30 days of departure, you may cancel your travel benefits subject to the following conditions:
You may cancel your travel authorization prior to departure from Singapore, subject to the following conditions:
* Family means husband or wife, children, parents, brothers, sisters, in-laws, sisters-in-law, grandparents, great-grandparents, nephews, sons-in-law, and grandchildren.
We will pay the cost of transportation (for travel by air, sea or land) and accommodation which you have paid or contractually agreed to pay, up to the extent of any non-reimbursable benefits (including the travel agency’s cancellation fee). your project. You must first request a refund of prepaid costs from your transportation or accommodation provider. We will reduce your charge based on the amount refunded to you by the transport or accommodation provider.
Remember: Be Informed, Be Prepared, Travel Safe!
If I cancel my trip 2 months before departure due to a serious illness, will I be covered by travel insurance?
No. The trip cancellation benefit of our travel insurance will only apply if you cancel your trip 30 days or more before your departure date from Singapore.
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